PC Matic Customer Service: How Can You Get the Help You Deserve?
NTL: PC Matic is an antivirus and performance enhancement software that has been around for several years. The application promises to keep your computer safe from malware, speed up your PC, and make it less prone to crashes and other problems. If you have recently purchased the PC Matic software and are trying to install it on your computer, you may have discovered that getting support from the company is not easy.
The company’s website doesn’t offer any support options or a telephone number you can call. Instead, they direct you to a third-party chat service where representatives respond with scripted answers that don’t really help. Furthermore, many users who have installed PC Matic recently are experiencing issues accessing the program through their computer’s normal user interface. Many people wonder if this is a deliberate move by the company because it makes it difficult for customers to reach out for assistance with problems using the program or its installation process.
What is PC Matic?
PC Matic is a program that promises to enhance your computer’s overall performance and keep it more secure. The software cleans and optimizes the computer, removing junk files and making it run faster. It also comes with security features such as anti-virus protection and online protection to keep you safe from hackers and scammers. The software is available in two different versions, one for Windows computers and one for Mac computers. It also comes with a free trial so you can try it out before you buy it. If you are happy with it, you can buy the program for around $99.
Why Is It So Difficult to Get Support from PC Matic?
When you have a problem with a piece of software, you expect to be able to reach out to the company for support. Sadly, this isn’t the case with PC Matic. You won’t find any telephone numbers or email addresses for contacting the company, and the only option for support is through a live chat service. Pressing the “Chat Now” button on the PC Matic website directs you to a third-party chat service where representatives may or may not be helpful.
Many users report that these representatives direct them to the same troubleshooting guide that you could find online by searching for “PC Matic installation problems”. Many people have reported that these representatives also respond with the same scripted answers regardless of the problem. PC Matic does not offer any support options beyond the chat service.
Installing and Using PC Matic
When you download the PC Matic software, you are given the option to install it immediately or to schedule the installation for a later time. If you are installing it immediately, it’s best to have your computer plugged in and turned on while the installation is in progress because the program will impact your computer’s performance while it works.
When you install the program, you are asked to provide your email address. This address is used to create an account with PC Matic. Logging into this account lets you view your settings, change your settings, and perform other tasks related to using the program. PC Matic has both a free and premium version, and the two versions have different settings and tools to help protect your computer and improve its performance.
Related: Where can I find Customer Services for PC Matic
Problems with the PC Matic Software
There are several documented issues with the PC Matic software and the company behind it. The PC Matic program has been known to install unwanted browser extensions, particularly ones related to shopping and advertisements. The software also has a negative reputation for slowing down computers and making them crash. In addition, the company is known for being difficult to reach for support, either through the live chat or some other method.
In 2018, PC Matic was subject to a lawsuit for allegedly deceiving customers into purchasing a product that doesn’t work as advertised. While the lawsuit is still pending, the negative attention surrounding PC Matic can help explain its lack of support options and other issues with the software and its company.
Final Words: Is PC Matic Worth Installing?
PC Matic might be the perfect solution for keeping your computer safe and running smoothly, but the difficult installation process along with the issues that have been reported with the software make it a poor choice. If you want to clean up and speed up your computer without risking problems, it’s best to invest in an antivirus program that doesn’t require you to install additional software on your computer. AVG is a great example of this.
It’s easy to install and doesn’t slow down your computer or gobble up system resources. AVG also has great reviews from users and is trusted by experts like PCMag. If you are looking for a performance enhancement program or some other feature, then it’s best to look elsewhere. While the program may do what it promises, there are better options out there that don’t come with the same issues.